"We recognize the impact issues have had on the public," Transportation Secretary Jim Gray said. "And we're here to say performance has improved significantly."
The major system shift took place in January and has led to a number of issues from bugs and glitches to problems merging accounts — all of which have led to delays for customers and headaches for staff.
But Heather Stout with the Transportation Cabinet says the remaining issues are smaller in scope.
"We're definitely seeing a change in the type of support requests and phone calls. They're much more repetitive because it's very narrowed issues at this point," Stout told lawmakers Tuesday. "So there's a lot more specific and much more tailored support requests coming in than what we were seeing in January."
The switch to KAVIS is considered the largest such transition in state history, requiring the migration of more than 250 million records.
