The partnership with a program called KultureCity has ensured employees at the venues are trained by medical professionals on how to recognize and accommodate guests with special sensory needs — such as those with autism, dementia, PTSD, and other similar conditions.
In addition to the training on how to handle sensory overload situations, the initiative is providing a wellness room in Rupp Arena available for all arena events. The room will feature comfortable seating, an array of sensory items, weighted lap pads, and soft lighting. Those feeling overwhelmed by an experience in Central Bank Center will have access to sensory bags, including noise-canceling headphones, fidget tools, and other items.
Before events, families can also download the free KultureCity app, which will indicate what sensory features are available and where they can be accessed in the venues.
Central Bank Center guest experience manager Lindsey Abrahamson said it's vital that the overall guest experience have "no boundaries, and that those of all abilities can experience all that Rupp Arena has to offer."
