Amid growing concerns from businesses in the Chevy Chase area regarding work on water main projects, the city took the step two weeks ago of filing a formal complaint with the Public Service Commission, which oversees utilities.
The city's complaint raised issues with the company's construction practices, delays, and damage to public property, among other concerns.
Gorton says Kentucky American has responded to the complaint.
"We had a lot of information in the complaint that we sent to the PSC, and we are currently looking at a response from Kentucky American Water," she told WUKY.
While the timeline is up to the PSC, Gorton says she has good relationships with individuals at Kentucky American and is hoping for a resolution.
"And so we're just going to follow this through the process and hope that we can land at a really good place, not only for the city, but for future dealings with the water company," she said.
Kentucky American, however, is standing by its work.
In a statement to the Lexington Herald-Leader, a spokesperson for the utility said the company "firmly rejects" assertions in the city's complaint.
The spokesperson went on to say the water utility has consistently communicated and coordinated with the city, customers, and neighborhood residents, adding that the accusations that they have not engaged with affected property owners is "simply false."