In a video message, JCPS Superintendent Marty Pollio apologized to students, parents, school employees, and bus drivers, who had to deal with new busing plans that left many waiting hours.
"We are going to fix this," Pollio pledged. "We are going to take the next four days to make sure we work extremely hard to fix the errors that are in our transportation system right now. But I have to make sure our kids are safe and we will not have a repeat of what happened."
JCPS axed more than 100 bus routes this year in an effort to mitigate a bus driver shortage. All drivers had to learn new routes after the district conducted a major overhaul of its transportation and scheduling system.
The school system has now had to cancel the second and third day of classes at the start of its school year, as officials scramble to craft a new plan to alleviate the confusion and delays.