The build out for users isn't expected until 2028, but officials say they've found a system that will be a good fit for Kentucky, which was overwhelmed by record waves of unemployment claims during the pandemic.
Anthony Hudgens, deputy executive director of unemployment insurance, says the contract will go to Deloitte and take place over six phases.
According to Hudgens, the new features will include: "easy navigation for all stakeholders, user-friendly experience that is also mobile device compatible, improved communications, claimants and employers can opt in to receive text messages or e-mail messages or both — about the current claim status or important notices to review. Also, we will have a built in fraud measures during the pandemic we saw lots of identity theft with false claims filed."
The unemployment backlog that exploded during the COVID nut downs continues to this day. Officials are hoping the $55.5 million contract with Deloitte Consulting will bring the outdated system in line with current needs.
